Shipping policy
Shipping Policy
Thank you for shopping with EMPRESSTOUCH. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
During high order volume periods, processing may take slightly longer. We appreciate your patience.
Shipping Origin
Orders are fulfilled and shipped from our U.S.-based fulfillment facility to ensure faster and more reliable delivery for U.S. customers.
Shipping Rates & Delivery Estimates
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Free U.S. Standard Shipping on all orders
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Estimated delivery time: 5–10 business days after shipment
Delivery times are estimates only and are not guaranteed. Actual delivery time may vary depending on carrier performance, destination, weather conditions, or other factors beyond our control.
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 24 hours to become active.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout.
EMPRESSTOUCH is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
Shipping Delays
EMPRESSTOUCH is not liable for shipping delays caused by carriers, customs processing, or events outside our reasonable control.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at hello@theempresstouch.com within 7 days of delivery so we can assist you.